A Grounded Theory Approach to Building a Talent Management Model for a Commercial Service Company

Abstract

The purpose of this study is to design a talent management model for a mid-size commercial service company in Iran. The research method is qualitative and based on Grounded Theory. In this research, semi-structured in-depth interviews were conducted with experts and senior managers. The research results show the extraction of 409 primary codes, and 102 concepts and 27 categories from the interviews. The final model of the research was presented in the form of the grounded theory model including the phenomena, causal conditions, context, intervening conditions, strategies and consequences at both individual and organizational levels. This model helps the human resources department of this organization to have a suitable guide to move towards the desired state of talent management. The limitations and practical suggestions of the research are discussed at the end of the article.